Returns & Refund Policy

At Trade Outlet Scotland Ltd, customer satisfaction is important to us.

Changed Your Mind
If you purchased an item online, you may have the right to cancel your order within 14 days under the Consumer Contracts Regulations, unless an exemption applies.

Faulty or Incorrect Items
If your item arrives damaged, faulty or is not as described, please contact us as soon as possible. We will work with you to provide a repair, replacement or refund where required under UK consumer law.

Used & Clearance Goods
Many of our products are used, ex-display or clearance items. Their condition will be accurately described on the product listing. Cosmetic wear consistent with previous use does not constitute a fault unless stated otherwise.

Business Customers
Purchases made by businesses may not be covered by the same cancellation rights as consumer purchases.

Return Conditions
• Items must be returned in their original condition where possible.
• Returns should include all accessories supplied.
• Proof of purchase is required.

Refunds
Approved refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.

Contact Us
If you need to arrange a return or have any questions, please contact us through our Contact page before returning any item.