Returns & Refund Policy

At Trade Outlet Scotland Ltd, customer satisfaction is important to us.

Changed Your Mind
If you purchase eligible goods online as a consumer, you may notify us that you wish to cancel or return them within 30 days from the day after delivery. This voluntary 30-day return period includes and extends the statutory 14-day cancellation period and does not reduce any statutory rights. Statutory exemptions and exclusions still apply.

Return Costs
For eligible change-of-mind returns, the customer is responsible for the direct cost of returning the goods unless applicable law requires otherwise. Large or heavy items may require pallet or specialist transport, so return costs can be substantial.

Faulty or Incorrect Items
If your item arrives damaged, faulty or is not as described, please contact us as soon as possible. We will work with you to provide an appropriate remedy in accordance with UK consumer law.

Used & Clearance Goods
Many of our products are used, ex-display or clearance items. Their condition will be accurately described on the product listing. Cosmetic wear consistent with previous use does not constitute a fault unless stated otherwise.

Business Customers
Purchases made wholly or mainly for business, trade, craft, professional or resale purposes do not carry consumer change-of-mind rights. Unless we agree otherwise in writing, business and trade purchases are final.

Return Conditions
• Contact us before returning any item so we can provide the correct return instructions and address.
• Items should be returned in their original condition where reasonably possible.
• Returns should include all accessories supplied.
• Proof of purchase is required.

Exchanges
We do not offer exchanges. Where a return is accepted, the appropriate remedy will normally be a refund, repair or replacement depending on the circumstances and applicable law.

Refunds
Approved refunds will normally be processed to the original payment method within 10 days. Your bank or payment provider may require additional processing time after the refund has been issued.

Contact Us
If you need to arrange a return or have any questions, contact us before sending any item back:
Email: info@tradeoutletscotland.co.uk