Frequently Asked Questions

What condition are your products in?

We sell a range of new, used, ex-display and clearance products. The condition of each item is clearly described on its product page.

Do you offer delivery?
Yes. We offer local delivery, pallet delivery and nationwide UK delivery on many of our products. Delivery options and costs vary depending on the item.  Please contact us before purchasing to discuss the most suitable delivery option for your order. Delivery methods and costs vary depending on the size, weight and destination of the item.

Can I collect my order?
Yes. Collection from our warehouse in Livingston, Scotland is available by prior arrangement.

Do your products come with a warranty?
Unless stated otherwise, used and clearance items are sold in the condition described on the product listing. Any manufacturer warranties that remain will be detailed where applicable.

Can I return an item?
Please see our Returns & Refund Policy for full details regarding returns and refunds.

How can I contact you?
You can contact us through our Contact Us page or by emailing us at info@tradeoutletscotland.co.uk.

Do you regularly receive new stock?
Yes. We regularly add new machinery, tools, tiles, plumbing supplies, catering equipment and clearance stock. We recommend checking back often or subscribing to our email updates.

 

Can I add a collection-only item to an existing pallet delivery?

Yes, provided the item can be transported safely on the same pallet. Place the collection-only item as a separate collection order, then contact us with both order numbers before dispatch.

Oversized machinery, forklifts, access equipment or items requiring another pallet may incur an additional delivery charge. We will confirm this before dispatch.